Returns, Exchanges & Refunds Policy

At Arfz Collections, we want you to be satisfied with your purchase. Please review the following policy before placing an order.

1. Return Request Period

Eligible return or exchange requests must be submitted within 7 days of delivery. Please contact us before sending any item back.

2. Eligible Items

Items must be unworn, unwashed, undamaged, and returned with their original tags and packaging. Items that do not meet these conditions may not qualify for a change-of-mind return.

3. Damaged, Defective or Incorrect Items

If you receive a damaged, defective, or incorrect item, contact us as soon as possible with your order number and clear photographs. We will review the issue and confirm an appropriate resolution, which may include a replacement, exchange, or refund where applicable.

4. Customized Orders

Personalized products, including teamwear with custom names, numbers, logos, or other requested designs, are not eligible for change-of-mind returns. This restriction does not remove any applicable rights relating to defective or incorrectly supplied products.

5. Refunds

Refunds must be approved before they are processed. We will confirm the refund method and expected processing time with you. The time it takes for the funds to appear may depend on your payment provider.

6. Return Shipping

Return shipping arrangements and responsibility for shipping costs will be confirmed when your request is reviewed. If an item is damaged, defective, or incorrectly supplied, please contact us before arranging return shipping.

7. International Orders

International returns may involve additional shipping costs, customs procedures, or delivery delays. Please contact us before returning an international order so we can explain the applicable process.

8. Contact Us

To request a return, exchange, or refund, please contact us through the Contact Us page and include your order number and details of the issue.

This policy is subject to applicable consumer protection laws. Arfz Collections reserves the right to update this policy when necessary.